CUSTOMERS SAY...
“Mix Meeting has the most prompt and reliable customer service of any carrier we’ve worked with. They have been willing to go above and beyond standard support to even provide technical assistance in a situation where we had issues with our own equipment.
That kind of personal support makes Mix Meeting the kind of company you want to do business with.”
- Greg, CEO, 1 Call Connect
Voip Services Support
Customer Service You Can Depend On.
Mix Meeting is changing the face of customer service in telecom. We know that our personal commitment to honest communication and exceptional responsiveness is fundamental to the success of our partners, our customers and our team.
Rapid Response Support
All Mix Meeting VoIP support requests receive an initial response within 30 minutes of submission during support hours.
Each support request receives an individual ticket number for reference in communications, along with a direct phone extension for the support representative handling your issue.
On-site Network Operations Center
Mix Meeting's on-site Network Operations Center (NOC) is staffed seven days a week to ensure responsive troubleshooting and proactive issue resolution. Our team of network engineers and analysts are constantly monitoring and balancing our network load to improve throughput and uptime.
Mix Meeting NOC staff provide support via email, online chat, phone at 1.877.MIX.MEET and direct representative phone line.
VoIP Support Hours
7am-2am CST Monday-Friday
12pm-12am CST Saturday-Sunday
